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365 Dental Agents · The Always-On Front Desk

A Front Desk for Every Patient Call, Around the Clock

Agents that don’t just answer the phone, they complete the entire job: book the appointment, send the reminder, answer the insurance question, and see every request through to resolution. Across voice, text, and web chat, every call answered and every new patient captured, nights and weekends included.

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The Portfolio

Each agent owns one job and works your rules

Answering the phone is just the start. Each agent runs the whole workflow, books the visit, sends the reminder, answers the insurance question, and follows up, from first ring to complete resolution. Anything that needs a person routes to a named queue with the full context attached.

Patient Access
Front Desk Agent
Answers every call, text, and chat, new-patient, insurance, and toothache, and routes the rest with context
Scheduling Agent
Books cleanings, exams, and treatment under your provider, operatory, and visit-type rules
After-Hours Agent
Turns the 9pm toothache into a morning appointment instead of a message on the machine
Website Agent
Answers and books new patients on your site by voice or chat, same brain as your phone line
New Patient Agent
Converts an inquiry into a registered, scheduled first visit and prevents duplicate records
Texting Agent
Two-way SMS for confirmations, reminders, and quick questions on your existing number
Retention · Revenue
Outbound Texting Reminders
Sends confirmation, recall, and follow-up texts on your existing number. Patients reply to confirm, cancel, or rebook, and the schedule updates itself, no front-desk phone tag
Appointment Reminder Agent
Reminders patients can reply to: confirm, cancel, or reschedule, and cut no-shows
Recall & Reactivation Agent
Books overdue hygiene recalls and reactivates lapsed patients before the chair sits empty
Insurance & Payment Agent
Answers coverage and balance questions and takes payment, no card details by text
Reviews & Reputation Agent
Follows up after the visit, routes concerns privately, invites happy patients to review

How It Works

The same six steps run behind every agent

1
1Listen
Take the call
An inbound call, text, or web chat, or an authorized outbound message
2
2Understand
Read intent
The reason, the urgency, and whether they’re new or existing
3
3Act
Do the work
Answer, book, remind, or collect under your approved rules
4
4Connect
Write to your system
Read and write through the software you already run
5
5Escalate
Hand off exceptions
Route to a named queue with a summary, the details, and the context
6
6Measure
Record the outcome
Answered, booked, or handed off, every contact accounted for
Built for a practice that handles PHI
HIPAA compliant, SOC 2 certified, and we sign the BAA. Sensitive details move to a secure, short-lived link, never left in a text. It reads and writes to Dentrix, Eaglesoft, Open Dental, Curve, or whatever runs your practice, plus 3,000+ other integrations.

Agent 01 · Available Now

Why the patient front desk comes first

The Patient’s Problem
They call about a broken crown or a new-patient appointment, get hold music and then voicemail, and book with the practice down the street that picked up.
The Practice’s Problem
The front desk can’t check in patients and answer every line at once. New-patient calls become voicemails, and nobody can see how many were missed or what they were worth.
Who It’s For
General, specialty, and pediatric dental practices, and DSO and multi-location groups. Bought by owners, office managers, and patient-experience leads.
Where It Earns Its Keep
New-patient calls and insurance questions. Peaks at open and lunch. Nights and weekends. Every after-hours toothache that used to hit voicemail.
What the practice receives on handoff · after-hours toothache, 9:41 PM
ChannelVoice inbound · after hours
ReasonBroken crown, in pain · existing patient
IdentityVerified to the level this action requires
BookedFirst morning emergency slot held
NextFront desk confirms at open with the full conversation attached
The rule behind every agent: automate the routine, route the rest to a person, with the whole conversation attached.

Every call answered. Every outcome recorded. Every task completed

Forward your existing number and your Dental agents take the whole job: answer, book, remind, and resolve, tonight included.

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