365 Retail & eCommerce Agents · The Always-On Storefront

A Storefront for Every Customer Question, Around the Clock

Agents that don’t just answer the phone, they complete the entire job: take the order, track the shipment, handle the return, and see every question through to resolution. Every cart caught, nights and weekends included.

Book a demo Meet the agents

The Portfolio

Each agent owns one job and works your rules

Answering is just the start. Each agent runs the whole workflow, books, reminds, answers, and follows up, from first contact to complete resolution. Anything that needs a person routes to a named queue with the full context attached.

Customer Access

Front Desk Agent

Answers every call, text, and chat, order status, stock, hours, and routes the rest with context

Scheduling Agent

Books deliveries, installs, consultations, and pickup slots under your rules

After-Hours Agent

Turns the 11pm “is this in stock?” into a captured sale instead of a lost cart

Website Agent

Answers and sells on your storefront by voice or chat, same brain as your phone line

Order Agent

Takes phone orders end to end, suggests add-ons, collects payment, and confirms

Texting Agent

Two-way SMS for order updates, “where’s my order,” and delivery reschedules

Revenue · Experience

Support Agent

Handles order issues, tracking, and troubleshooting, escalates the complex with full context

Returns & Exchange Agent

Walks customers through returns and exchanges and issues labels by your policy

Billing & Payment Agent

Answers invoice questions, sends reminders, and takes payment, no card details by text

Review & Reputation Agent

Follows up after the sale, routes issues privately, invites happy customers to review

How It Works

The same six steps run behind every agent

1Listen

Take the call

An inbound call, text, or web chat, or an authorized outbound message

2Understand

Read intent

The reason, the urgency, and whether they’re new or existing

3Act

Do the work

Answer, book, remind, or collect under your approved rules

4Connect

Write to your system

Read and write through the software you already run

5Escalate

Hand off exceptions

Route to a named queue with a summary, the details, and the context

6Measure

Record the outcome

Answered, booked, or handed off, every contact accounted for

Keep your number. Keep your phone system. Keep your platform

Forward your existing line, mobile, VoIP, or PBX, and the agent answers instantly. It reads and writes to Shopify, Square, BigCommerce, WooCommerce, or whatever runs your store, plus 3,000+ other integrations.

Agent 01 · Available Now

Why the customer front desk comes first

The Customer’s Problem

“Where’s my order?” and “do you have this in stock?” hit hold music or an email nobody answers till morning. So they open a chargeback, or buy from the next store.

The Business’s Problem

Staff can’t work the floor and the phones at once. Questions land as voicemails and unread emails, and nobody can see how many sales were lost to a slow answer.

Who It’s For

Retailers, eCommerce brands, showrooms, and multi-location stores, one shop to a chain. Bought by owners, store managers, and customer-experience leads.

Where It Earns Its Keep

Order-status and stock calls. Product questions before checkout. Holiday and sale-day surges. After-hours web buyers who won’t wait till you open.

What the team receives on handoff · order issue, 8:12 PM

ChannelVoice inbound · after hours

Order#48213 · shipped, tracking stalled 4 days

CapturedOrder number matched, customer verified, issue confirmed

AttemptedTracking shared, carrier delay explained, no refund promised

NextSupport opens a carrier claim and updates the customer

The rule behind every agent: automate the routine, route the rest to a person, with the whole conversation attached.

Every question answered. Every order taken. Every issue resolved

Forward your existing number and your Retail & eCommerce agents take the whole job: answer, book, remind, and resolve, tonight included.

Book a demo All industries