365 Home Services Agents · The Always-On Front Office

A Front Office for Every Service Call, Around the Clock

Agents that don’t just answer the phone, they complete the entire job: book the job, send the reminder, chase the estimate, and see every call through to resolution. Every lead captured, nights and weekends included.

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The Portfolio

Each agent owns one job and works your rules

Answering is just the start. Each agent runs the whole workflow, books, reminds, answers, and follows up, from first contact to complete resolution. Anything that needs a person routes to a named queue with the full context attached.

Customer Access

Front Desk Agent

Answers every call, text, and chat, books the routine and routes the rest with context

Scheduling & Dispatch Agent

Turns a request into a booked job under your crew, service-area, and job-type rules

After-Hours Agent

Captures emergency and after-hours calls, then books or triages by your on-call rules

Website Agent

Answers and books on your website by voice or chat, same brain as your phone line

Texting Agent

Two-way SMS for confirmations, “on our way,” and reschedules on your existing number

Quote Follow-up Agent

Chases open estimates and books the follow-up before the lead goes cold

Revenue · Experience

Appointment Reminder Agent

Reminders customers can reply to: confirm, cancel, or reschedule in the same thread

Review & Reputation Agent

Follows up after the job, routes issues to staff privately, invites happy customers to review

Billing & Payment Agent

Answers invoice questions, sends reminders, and takes payment, no card details by text

Membership & Recall Agent

Books seasonal tune-ups and recurring service before the calendar fills up

How It Works

The same six steps run behind every agent

1Listen

Take the call

An inbound call, text, or web chat, or an authorized outbound message

2Understand

Read intent

The reason, the urgency, and whether they’re new or existing

3Act

Do the work

Answer, book, remind, or collect under your approved rules

4Connect

Write to your system

Read and write through the software you already run

5Escalate

Hand off exceptions

Route to a named queue with a summary, the details, and the context

6Measure

Record the outcome

Answered, booked, or handed off, every contact accounted for

Keep your number. Keep your phone system. Keep your software

Forward your existing line, mobile, VoIP, or PBX, and the agent answers instantly. It reads and writes to ServiceTitan, Housecall Pro, Jobber, FieldEdge, or whatever runs your jobs, plus 3,000+ other integrations.

Agent 01 · Available Now

Why the customer front desk comes first

The Customer’s Problem

They call with a leak or a dead furnace, get voicemail, and call the next company on the list. The job, and the emergency premium, goes to whoever picked up.

The Business’s Problem

The office can’t answer every line while running the day. Calls become voicemails and sticky notes, and nobody can see how many jobs were missed or what they were worth.

Who It’s For

HVAC, plumbing, electrical, roofing, landscaping, cleaning, pest control, and the trades, single trucks to multi-crew operations. Bought by owners and office managers.

Where It Earns Its Keep

Call peaks and job sites with no one at the desk. Nights, weekends, and storms. Overflow when the office is slammed. Every after-hours emergency that used to hit voicemail.

What the office receives on handoff · after-hours emergency, 9:41 PM

ChannelVoice inbound · after hours

JobNo heat · furnace not igniting · single-family home

CapturedAddress in service area, callback number, urgency confirmed

BookedFirst morning slot held, emergency dispatch offered

NextDispatcher confirms crew at open with the full conversation attached

The rule behind every agent: automate the routine, route the rest to a person, with the whole conversation attached.

Every call answered. Every job booked. Every follow-up done

Forward your existing number and your Home Services agents take the whole job: answer, book, remind, and resolve, tonight included.

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