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365 Health Agents · A Digital Care Team

A Digital Care Team for Every Patient Conversation

Agents that don’t just answer the phone, they complete the entire job: book the visit, send the reminder, collect the intake, and see every request through to resolution. Each one follows your rules and hands off to your staff when judgment is required.

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HIPAA compliantSOC 2 certified

The Portfolio

Each agent owns one job and works your rules

Answering is just the start. Each agent runs the whole workflow, books, reminds, answers, and follows up, from first contact to complete resolution. Anything that needs a person routes to a named queue with the full context attached.

Patient Access
AI Front Desk Agent
Answers every call, text, and chat, resolves the routine and routes the rest with context
Scheduling Agent
Turns a request into a confirmed appointment under your provider, location, and visit-type rules
New Patient Acquisition Agent
Converts an inquiry into a registered, scheduled first visit, around the clock
Appointment Reminder Agent
Reminders patients can reply to: confirm, cancel, or start a reschedule in the same thread
Waitlist & Slot Recovery Agent
Refills a cancellation the moment it opens, by your ranking rules, without double-booking
Texting Agent
Two-way SMS for questions, confirmations, and status, the connective tissue across the team
Intake · Experience · Revenue
Digital Intake Agent
Gets patients ready before they arrive, the right packet, finished on a phone
Consent & Insurance Agent
Collects consent, signatures, ID, and coverage securely, ahead of the visit
Reputation Agent
Follows up after the visit, routes concerns to staff privately, invites happy patients to review
Patient Payment Agent
Makes an eligible balance simple to view and pay, and records the result in your system

How It Works

The same six steps run behind every agent

1
1Listen
Take the call
An inbound call, text, or web chat, or an authorized outbound message
2
2Understand
Read intent
The reason, the urgency, and whether they’re new or existing
3
3Act
Do the work
Answer, book, remind, or collect under your approved rules
4
4Connect
Write to your system
Read and write through the software you already run
5
5Escalate
Hand off exceptions
Route to a named queue with a summary, the details, and the context
6
6Measure
Record the outcome
Answered, booked, or handed off, every contact accounted for
Text stays simple, sensitive work moves to a secure link
Anything protected leaves the SMS thread: a neutral text, an opaque short-lived link over TLS, a one-time passcode, then an encrypted mobile-first page. The result is written back to your system and the link expires. HIPAA compliant, SOC 2 certified, verify at trust.365agents.com.

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Why the patient front desk comes first

The Patient’s Problem
Hold music, a phone tree, then voicemail. So they call back tomorrow, or call the practice down the street. A question as simple as “what should I bring?” costs two attempts and a day.
The Practice’s Problem
Front-desk staff are interrupted all day. Requests pile up as voicemails, inbox fragments, and sticky notes, and no one can see how much demand was missed or what it was for.
Who It’s For
Medical and specialty practices, FQHCs, RHCs, MSOs, and health systems. Bought by owners, practice administrators, front-desk leaders, and patient-access executives.
Where It Earns Its Keep
Call peaks at open and lunch. Nights, weekends, and holidays. Overflow during staffing gaps. Multi-location practices on one published number.
What travels by direct text vs. secure link
Direct textHours, directions, services, appointment requests, reminders, confirmations
Secure linkRegistration, medical history, insurance cards, identification, consent, payments
VerificationOne-time passcode or knowledge check before anything protected
Failure pathAnything that fails validation routes to a named staff queue
The rule behind every agent: automate the routine, route the rest to a person, with the whole conversation attached.

Every patient answered. Every visit booked. Every task completed

Forward your existing number and your Health agents take the whole job: answer, book, remind, and resolve, tonight included.

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